Gift card number not generated on the Order

Confirm that the order status is “Complete”. The gift card number is generated and emailed once the order is complete.

The gift card plugin will automatically mark orders complete if they do not contain physical products that need to be shipped.

If you would like to send the gift card email after payment is received, even if the order itself is still Processing, then change the following setting:

Pimwick Plugins -> PW Gift Cards -> Settings -> Send When Order Received (checked).

If the gift card number is being generated but the email is not being received, see our troubleshooting guide here:

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